TERMS & CONDITIONS

Welcome to Finch & Fiber Needlepoint LLC. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site.

1. General Information

Finch & Fiber Needlepoint LLC is an online shop offering needlepoint canvases and related products. This website is operated from Falls Church, Virginia, USA.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You agree not to attempt to interfere with the proper working of the website (for example, by introducing viruses or trying to disrupt the site).

3. Products and Orders

All products and prices are subject to change without notice.
Placing a product in your cart does not guarantee availability.
We reserve the right to refuse or cancel any order, including for suspected fraud or errors in pricing or product information.
If your order is canceled after payment, you will receive a refund.

4. Pricing, Taxes, and Payment

Prices are listed in U.S. dollars.
Applicable sales tax will be added at checkout where required by law.
Payment is due at the time of purchase through the payment methods offered at checkout.

5. Shipping and Delivery

Shipping options, costs, and estimated delivery times will be shown at checkout.
Once an order is shipped, risk of loss passes to you.
Delays caused by carriers, weather, or other circumstances outside our control are not our responsibility, but we will do our best to support you in resolving issues.

6. Returns and Refunds

Because needlepoint canvases and related items are often made or prepared to order, all sales are considered final unless otherwise stated on the product page.

If an item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will review and may offer a replacement, store credit, or refund at our discretion.

7. Contact

If you have questions about these Terms & Conditions, please contact us at: info@finchandfiberneedlepoint.com

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.